Privacy Policy

1. Introduction

BuildMyStore.lk ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

2. Information We Collect

We collect personal information in various ways when you use our services:

• Contact Information: Name, email address, phone number, and business details when you fill out our inquiry form or contact us directly.
• Business Information: Business type, desired website features, page count, product categories, and similar information you provide to help us understand your requirements.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and clicks.
• Cookies and Tracking: Data collected through cookies to enhance your browsing experience and analyze site traffic.
• Communication Content: Contents of messages you send us via email, WhatsApp, or our contact form.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing our website creation services
• Communicating with you regarding inquiries, project updates, and support
• Preparing and sending invoices, and processing payments
• Analyzing website usage to improve our services and user experience
• Sending promotional and service-related communications (you may opt out at any time)
• Complying with legal obligations and protecting our rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in delivering our services, such as payment processors (Koko Pay, Payhere), domain registrars, and hosting providers.
• Legal Requirements: If required by law, or in response to valid requests by public authorities such as courts or government agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your visit. Cookies are small text files stored on your device that help us understand your preferences and improve your browsing experience.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online data transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Sri Lanka's Personal Data Protection Act (PDPA) and other applicable laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Opt out of receiving marketing communications at any time by contacting us
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@buildmystore.lk. We will respond within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites and services, including Koko Pay, Payhere, and WhatsApp. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you use.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: